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Product Warranty

Product Limited Warranty

Ultrachem LLC DBA Ultra1Plus ("Ultra1Plus," "we," "our") warrants to the Consumer that our lubricant products are free from defects in material, design, and workmanship, and are fit for their intended purpose for a period of 3 years from the date of purchase, provided that the products are used strictly in accordance with the applications and specifications listed on the product data sheets, are stored under appropriate conditions, and are purchased from an authorized Ultra1Plus distributor or dealer.

Applicable in the 50 United States, the District of Columbia, and International Markets

What This Warranty Covers

Ultra1Plus warrants that, at the time of sale, its lubricants are fit for use in applications specified in the product data sheets and product labels, and are free from defects in materials, design, and workmanship. This warranty applies to products used under normal operating conditions and within the recommended service intervals.

What This Warranty Does Not Cover

  • Products subject to a separate, specific Ultra1Plus warranty.

  • Lubricants not packaged by Ultra1Plus or an authorized Ultra1Plus packager, or not sold through an authorized Ultra1Plus distributor or dealer.

  • Lubricants used in combination with any product, additive, or fluid not expressly authorized in writing by Ultra1Plus.

  • Lubricants contaminated after leaving Ultra1Plus facilities, including contamination from improper handling, repackaging, storage, filtration, or dirty dispensing equipment.

  • Lubricants used in mechanically deficient, damaged, or improperly modified equipment, including failure caused by abnormal operation, negligence, or abuse.

  • Equipment failure resulting from non-compliance with OEM recommendations — including lubricants, maintenance schedules, and drain intervals — prior to the first use of Ultra1Plus lubricants, or any pre-existing OEM defect unrelated to Ultra1Plus products.

  • Normal wear and tear of equipment or components.

  • Equipment failure when lubricants are not used in strict accordance with Ultra1Plus or OEM written recommendations. The Consumer assumes sole responsibility for determining product suitability for any specific application outside the scope of the product data sheets.

  • Lubricants used in manned aircraft or aviation applications.

  • Lubricants used in racing, competition, or any application outside their designated use.

  • Any allegedly defective lubricant for which a reasonable sample has not been preserved and made available for inspection.

  • Claims where the Consumer fails to make available the parts or equipment requested for inspection by Ultrachem LLC DBA Ultra1Plus or its insurer.

What Ultra1Plus Will Do to Correct a Covered Defect

If an Ultra1Plus lubricant is confirmed defective in materials, design, or workmanship, Ultrachem LLC DBA Ultra1Plus will:

  • Replace the defective lubricant; and

  • At the sole option and cost of Ultrachem LLC DBA Ultra1Plus, repair or replace components directly damaged by the defective lubricant.

Repair or replacement, as provided above, is the Consumer's sole and exclusive remedy under this limited warranty.

How to File a Warranty Claim

  • Provide a 6-ounce representative oil sample taken directly from the failed equipment, placed in a clean, dry container.

  • If the equipment is under OEM warranty, file an OEM warranty claim first. If the OEM denies the claim based on the use of an Ultra1Plus lubricant, provide a written copy of that denial.

  • Contact Ultra1Plus within 30 days of the failure or discovery of the alleged defect:

  • Retain all failed parts for inspection by Ultra1Plus, unless they have been surrendered to the OEM.

  • Ship the following items to Ultra1Plus Technical Services at your expense (reimbursed upon claim approval):

    • The 6-ounce representative oil sample.

    • Equipment documentation: make, model, year, total accumulated miles and/or hours, duty cycle, and service environment.

    • Maintenance history: mileage or hours at the time of Ultra1Plus lubricant installation, general repairs, and oil analysis results (if available).

    • Proof of purchase for the Ultra1Plus lubricant.

    • Batch number from the lubricant container or Certificate of Analysis (if available).

    • OEM warranty denial and claim notice, if applicable and not previously submitted.

  • Ultra1Plus and its representatives reserve the right to inspect failed parts. Failure to make parts available may result in denial of the claim.

After a Claim Is Filed

  • The Consumer must cooperate fully with Ultra1Plus's investigation and provide any information reasonably requested.

  • If a claim is paid by Ultrachem LLC DBA Ultra1Plus or its insurer, Ultra1Plus may pursue recovery from the OEM. The Consumer may be required to provide additional documentation and must cooperate in that process.

Limitation of Liability

The liability of Ultrachem LLC DBA Ultra1Plus arising from the manufacture, sale, delivery, installation, technical direction, or recommendation of any lubricant — whether in contract, tort, warranty, or otherwise — shall not exceed the value of the equipment in which the product(s) were used. In no event shall Ultrachem LLC DBA Ultra1Plus be liable for special, incidental, or consequential damages, including but not limited to loss of property or equipment, loss of profits or revenue, cost of capital, business interruption, towing, lodging, or cost of replacement equipment. The remedies set forth herein are the Consumer's sole and exclusive remedies. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. All implied warranties, including any warranty of merchantability or fitness for a particular purpose, are strictly limited to the duration of the express warranty stated above. Some states do not allow limitations on the duration of implied warranties, so the above may not apply to you.

Governing Law

This warranty shall be governed, interpreted, and construed in accordance with applicable state and federal law. This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.

Ultrachem LLC DBA Ultra1Plus is the sole author of this warranty and makes no other warranties, express or implied, unless a separate written warranty has been issued.

Ultrachem LLC DBA Ultra1Plus  •  ultra1plus.com  •  sales@ultra1plus.com  •  +1 (888) 685-8721
Effective June 2026. Supersedes all previous versions.